Day in, day out we deal with Estate Agents. All of our team in residential acquisitions have had substantial estate agency experience. We get to see the best and the worst of the industry. Estate Agents, often unfairly, don’t have a great reputation in this country but standards in the industry have substantially risen in recent times. We are fortunate in that the majority of our work is in central London where the high property values tend to demand the highest service from agents. Even so, we can sympathise with the complaints we hear from people who have become our client’s after growing frustrated in unsuccessful dealings with estate agents. All too often clients tell us that agents did not call them about a relevant property and by the time they noticed it online the property was already under offer. Or complain at the number of hopelessly inappropriate properties they have been taken to see.
I went to view a property only yesterday where the floorplan and first line of the agent’s description boasted that the property had more than 2,000 sq foot of internal space. Only when I got there did I discover the ‘lower ground floor’, which accounted for at least a quarter of the impressive square footage, was really a basement with only enough head room for a young child to stand up in. I resisted the urge to tell the agent to read the Property Misdescription Act and moved on to my next appointment. These are the kind of viewings our clients never have to suffer as we preview everything we show them so there are no nasty surprises.
Another issue people have is the sheer number of agents there are now in every corner of London. It is a full time job for a whole team of us to establish and maintain good relations with every agent in the areas we cover. No wonder most people with full time jobs cannot keep track of all the agents and new properties coming and going in a matter of days. We have often found the best deals can come through the less well known agents that many people do not even register with.
A good agent can make a sigificant positive difference to the proceedings of a property transaction to the benfit of both vendor and purchaser. How they handle negotiations, manage price expectations and different peoples desired timescales can all help things run smoothly and avoid disappointment. If a relevant property is on with more than one agent we will carefully consider which agent to go through based on our relationships with them and also how they have conducted themsleves in past negotiations. Often where agents aren’t quite up to scratch we will have to guide them in the progressionof a sale or what to say to their client.
We are buying agents but when the time comes we also help our clients sell properties and will work with those agents we know to be the best in the area. We can negotiate favourable rates on selling and letting and have handled discreet sales for clients achieving excellent prices as well as mangaing full on marketing. Some of the finest properties in prime central london change hands without ever hitting the open market but this does not mean the owners do not get a full price. When it comes time to sell or let choosing the right agent and the right asking price can make a huge difference. If a property goes on for too unrealistic a price it can sit on the market for a long time and then people can start to wonder if there is a problem with it or if it wil be hard to shift when they come to sell it on. When there is a shortage of stock agents will often value high in desperation to get property on to their books but the initial excitment at the valuation can often turn to frustration when there is no interest in an overpriced property. Other agents will put things on at a very competitive price to deliberately generate a lot of interest and multiple bids to sell at well over the asking or guide price. This can be very confusing for buyers as asking prices on similar properties can be very different but ultimately one property might go significantly over asking and another take a large hit on their price. This is why it is impossible to answer the question we are often asked of ‘what percentage below asking are things goig for at the moment’ as every property is different and also why out local knwledge of what has sold and for what price is so vital.
So, as former agents and through our daily dealings with them we know the tricks of the trade and how to get the best out of them whether buying or selling. To find out more about dealing with a professional who only has your interests at heart and who will be your sole point of contact rather than a plethora of agents give us a call.